Orders outside Switzerland are picked up by DHL 1 time per week (usually on Tuesday). Delivery may therefore take a little longer.
If you are ordering from Switzerland and access the EU shop, please switch off your VPN connection, then it should work. Depending on the country you are ordering from, the shop will redirect you automatically.
Most SOGLIO products are free from animal ingredients. They are labelled as vegan in the product descriptions of the webshop as well as on the packaging.